Need a hand? Check the quick answers below, or send us a message and we'll get back to you.
First, open Soccer Wizz and tap Restore Purchases (on the VIP or shop screen) — this re-syncs anything the store already charged you for. If it still hasn't arrived after a few minutes, message us below with the email on your account and we'll sort it out.
Sign in with the same account (Apple, Google, or email) you used originally, then tap Restore Purchases in the app. Your VIP and entitlements re-sync automatically.
Subscriptions are managed by the app store, not by us. On iPhone/iPad: Settings → your name → Subscriptions → Soccer Wizz. On Android: Play Store → profile → Payments & subscriptions → Subscriptions.
Make sure you're signing in with the exact method you created the account with. If you're still stuck, message us below with your username and the email tied to your account and we'll help recover it.
Open Settings → Delete Account in the app, or use our account deletion page. This permanently removes your account and data.
Sorry about that! Tell us what happened in the form below — include your device model, and what you were doing when it happened. If the app showed a crash screen, tapping Report to developer there sends us the details automatically.
Fill in the form and we'll reply by email. We usually respond within 1–2 days.
Prefer email? Write to aydometehan26@gmail.com.